DRAIV is designed to be read in seconds between calls, on a desk or on a phone on the floor.
DRAIV began after seeing sophisticated dealership operations with extensive reporting still relying on managers to listen to calls manually. The systems recorded what happened operationally. They did not always show what the conversation meant for the whole customer relationship.
DRAIV was built to reveal the need, risk and opportunity inside customer calls – and connect the right action across sales, service, parts and customer care.
DRAIV is the AI call intelligence platform for automotive retail.
DRAIV CCI™ provides its consistent measurement framework.
DRAIV is developed by Bridge Learning Technologies Ltd.