DRAIV can use AI voice agents for approved, repeatable journeys within defined scripts, business rules, outcome codes and escalation routes.
DRAIV writes the follow-up from what was actually said. A person reads it, edits it if needed and decides whether it goes.
Appointment confirmations and pre-arrival checks.
Missed-enquiry follow-up.
Approved standard updates.
Post-visit and customer-care calls.
Approved scripts, permitted topics and business rules.
Human transfer, stop conditions and escalation routes.
Recorded outcomes and controlled changes.