Most questions come down to what appears on screen. This is a single finding as a manager receives it.
DRAIV is AI call intelligence for automotive retail. It analyses agreed sales, service, parts and customer-care calls to reveal what the customer needs, what may be at risk and what should happen next.
Call recording preserves the conversation. DRAIV turns it into usable intelligence: customer need, treatment, clarity, commitments, ownership, wider opportunity and unresolved action.
CRM and DMS systems record operational activity. DRAIV adds the customer conversation behind that record and, where connected, helps link the call to the action and outcome that followed.
DRAIV CCI™ is the Customer Conversation Index™ for Automotive Retail. It measures customer treatment, need understanding, clarity, commitment, ownership and follow-through, with call evidence behind the result.
Yes. A service, MOT, parts or customer-care call may contain a wider retention, sales or recovery signal. DRAIV surfaces those signals for the appropriate team to review and act on.
No. Not every MOT caller is considering a replacement vehicle. DRAIV helps identify the calls that contain a genuine wider signal so they are not lost inside one department.
DRAIV can route a lead, callback, customer-care action, coaching need or suitable approved follow-up. The exact workflow depends on the systems, permissions and rules agreed with the client.
Authorised users can review the call evidence behind material DRAIV CCI™ results, subject to agreed access, data-protection and retention controls.
No. DRAIV supports management review. Material or consequential findings should be checked against the call context, and important decisions should not rely on an AI-generated score alone.
DRAIV is designed for dealer groups, OEM national call centres, sales and aftersales leaders, customer-care teams and managers responsible for customer experience and performance.
DRAIV is designed to work alongside supported telephone, CRM, DMS, reporting and collaboration systems using an agreed secure connection.
Start with a DRAIV Customer Conversation Review. We agree the question, analyse a relevant sample of calls and provide an initial DRAIV CCI™ baseline, call-level evidence and priority actions.