DRAIV is designed to add customer-conversation intelligence alongside supported telephone, CRM, DMS, collaboration and reporting systems.
Telephony in, actions and outcomes back out. Where a connection is not available, findings can be exported instead.
Receive agreed recordings and call metadata from supported sources.
Create or enrich opportunities, tasks and follow-up records where supported.
Use agreed customer, vehicle, booking, job or parts information where appropriate.
Route actions and place call evidence behind existing KPIs.
Integration begins with discovery: source systems, available data, permissions, retention, desired outputs, error handling and the agreed technical method.