A service, MOT, parts or customer-care call may reveal replacement intent, dissatisfaction, urgency or a reason to speak to Sales. DRAIV finds the signals that would otherwise stay inside another department.
During the call the advisor can see whether the lead is captured, the visit confirmed and the opportunity qualified.
Recognise genuine purchase, availability, part-exchange, finance and test-drive intent.
Understand the customer's need, timing and urgency.
Identify when an appointment, callback or owned next step was not secured.
Find genuine enquiries that never reached the CRM, where connected.
Surface service-to-sales and customer-care-to-sales signals for review.
Keep the final outcome connected to the original conversation, where connected.
Use DRAIV CCI™ to compare treatment, discovery, clarity, commitment, ownership and follow-through by site, team, journey and period – with the call evidence behind every material result.
Explore DRAIV CCI™