DRAIV processes calls, transcripts, scores, findings and actions within an agreed contractual, technical and data-governance framework.
Connections are scoped to what DRAIV needs. Actions are recorded against the original call so every outcome is auditable.
Role-based access and authorised users.
Documented data flows and approved subprocessors.
Agreed retention and deletion periods by data type.
Secure transfer and system access controls.
Human review for material or consequential findings.
Incident, support, data return and deletion procedures.
Detailed technical, data-protection and security information is available during procurement.