DRAIV scores every sales and service call against your own process, shows you the missed next steps, and turns recordings into coaching and follow-up that gets done.
Free call audit, run on your own calls. Proven at Citygate.
calls a month in a mid-sized group
of them scored by DRAIV
extra admin for your team
DRAIV doesn't stop at scoring. Every call turns into actions you can see, assign and account for — and, where you want it, complete for you.
Not generic sentiment — graded against your exact standards, stage by stage, line by line.
Captured leads, missed upsells, dropped follow-ups and compliance gaps — by operator, branch and brand.
Every gap becomes a clear, assigned, tracked action. Nothing falls between people or systems.
Generic call scoring gives you a number and a shrug. DRAIV looks at three things on every call — your process followed or not, the customer's experience, and the next steps.
Every call scored against your own process — every step you expect, from greeting to close, marked done or missed. Not a generic script. Yours.
How the customer was handled on the phone, and where they were left confused, frustrated or unsure of the next step.
What was promised on the call, and what still needs to be done.
You see the overall score first, then the detail behind it: which step was missed, on which calls, by which operator, and what needs attention next.
DRAIV doesn't stop at scoring. Every call turns into actions you can see, assign and account for — and, where you want it, complete for you.
DRAIV pulls the next steps straight out of the call — what was promised, what was agreed, what's still open. They're laid out in plain sight: who owns each one, what's done, what's overdue. Nothing rests on memory or goodwill. If it was promised on a call, it's tracked until it's closed.
When you want it, DRAIV's AI takes the operator's seat and calls customers directly — in your dealership's voice, following your process. Put it on the repeatable calls that eat your team's time.
Every call it makes is logged like any other — scored, visible, and part of the same loop.
DRAIV recognises a genuine enquiry, captures it as a lead pushed into your CRM, scores how it was handled, and lets AI agents confirm visits and chase missed enquiries.
Capture every enquiry. Convert more into appointments. Turn more appointments into sales.
AI agents handle confirmations, status updates, post-visit calls and VHC explanations — your advisors stay on the conversations that need a human.
Stronger VHC conversion. Fewer no-shows. Fewer customers left waiting.
Spot-checking a handful of calls hides the real picture. DRAIV scores every conversation — so you can see who's improving, who needs a hand, and the exact skill to work on next.
No spot-checks. The whole team's skills, measured on the conversations they actually handle.
Watch skills move week to week, and catch a slide before it shows up in the month-end numbers.
Know the exact skill, the exact call and the fix — before you sit down with the rep.
When Citygate moved its service booking operation offshore, we came in to train the new team. Citygate was reviewing those calls by hand, one at a time — and watching that, we saw a better way. The same approach could be built into a system and used anywhere conversations drive the business, not just one call centre.
That's where DRAIV began. It started by scoring the call, then grew: explaining Vehicle Health Checks properly, completing follow-ups, and booking test drives. Built by people who have run the operation you're running.
Under Consumer Duty and GDPR, the calls you can't hear carry the most risk — flagged in time to act, not weeks later in a CSI report or a regulator's letter.
No rip-and-replace. DRAIV connects to your phone system, CRM, dealer management system and tools like Microsoft Teams — wherever they support it, by API or another secure connection.
DRAIV runs on live dealership operations, not a demo — across sales and service, branch by branch and brand by brand. Every call is scored automatically, so the performance you protect is measured on real customers, at real volume, every day.
Real volumes. Real teams. Built to protect revenue and customer experience — not a demo.
of calls scored, automatically
Coverage across sales and service, branch by branch and brand by brand.
calls a month, in scope
No pitch deck, no assumptions. We run a free audit on your own calls and show you, call by call, where the performance is — and where it needs attention.
No rip-and-replace. No new tools to learn. Just your own numbers.