DRAIV turns customer conversations into usable intelligence across the dealership – not just another recording, transcript or score.
Calls arrive from the telephone system, are analysed against the six DRAIV CCI™ measures and surface as work for a named team.
Identify the immediate need, treatment, outcome and wider risk or opportunity.
Apply DRAIV CCI™ consistently and retain the call evidence behind the result.
Send leads, callbacks, customer-care actions and coaching to the right place.
Where connected, keep the action and outcome linked to the original call.
Summarises and categorises agreed customer calls.
Finds genuine enquiries, unresolved needs and cross-department opportunities.
Shows how customers were treated, what was explained and what was agreed.
Identifies open commitments, callbacks, handoffs and recovery needs.
Directs managers to the calls that genuinely need attention.
Supports approved AI follow-up for suitable, repeatable journeys.
DRAIV connects to supported telephone, CRM, DMS and reporting systems. Your team keeps working in the tools it already knows, while DRAIV adds the customer-conversation intelligence and evidence.